User experience

More security often means more complex interactions, unless you choose Airlock. With the Secure Access Hub from Airlock, security and user-friendliness are perfectly balanced. While all user interfaces for user logins, self-services and migration workflows are based on the ‘security first’ principle, thanks to millions of user contacts and multiple usability iterations, the user interfaces are designed to guarantee outstanding user experience. The big advantage for Airlock customers? This user-friendliness is delivered out-of-the-box by Airlock and does not have to be reinvented for every application.

The first contact with potential customers is usually the registration. If problems arise, the prospective customer will probably never become a buyer. That's why Airlock offers simple wizards that guide the customer through the self-registration process. The customer can use different self-services for the different registration steps. In order to keep entry barriers to a minimum, existing identities can be integrated, for example, via social logins. Integrated consent management also enables customers to decide which applications have access to their data and how that data might be processed.

Even after registration, Airlock impresses with a high level of convenience during the subsequent user interactions. Thanks to Single Sign-On across all applications, customers can use many different services without having to constantly re-authenticate - be it for a smartphone, tablet or desktop computer. From the user's point of view, the integration of the connected applications is completely transparent. Airlock supports many different solutions, and different customer groups can also use different authentication means. With risk-based, or adaptive, authentication, only the absolutely necessary amount of authentication is performed. A second factor could, for example, be dispensed with when logging in from an internal workstation.