Digitization in the insurance industry

A key finding of the survey: Customer satisfaction and service are not the focus of insurers. Digitization for the purpose of increasing efficiency, optimizing processes and reducing costs. Better customer understanding is seen as the highest digitization hurdle. Responding to individual customer needs is apparently not one of the industry's strengths - but at least the industry itself recognizes this.

In this exciting study conducted in cooperation with IDG Research Services, find out how IT security managers in Germany, Austria and Switzerland assess the situation and how they plan to introduce improvements.