Security in concrete terms - 2FA in the insurance industry

So how do you migrate and onboard to modern two-factor authentication without creating major challenges for customers, internal IT and helpdesk?

The integrated approach of strong authentication and customer IAM provides the answers. By combining the two solutions, migration processes can be defined that allow a gradual change. This can then be enforced by a deadline or at the next login. Onboarding to the new second factor must be made as simple and intuitive as possible.

For example, an information e-mail with all the instructions for downloading the app for the new authentication and a QR code at the next login, which must then be scanned in the app. And that's it. Sounds quite simple. And it should be. The e-mail or even the information letter can be sent directly from the cIAM. The helpdesk hotline is thus not burdened and the customer will be happy about the simpler option.

For the confirmation of online contracts, changes of address and bank details or damage reports, a transaction approval can also be requested via a modern second factor in combination with a cIAM.

Integrated solutions at cost efficiency

Anyone who wants to adapt legal requirements in an uncomplicated and flexible way, offer their customers clever self-services and a convenient single sign-on, will not be able to avoid a powerful cIAM. The same applies to agile development processes and a fast time-to-market: Here, too, integrated security solutions are the best way to achieve high efficiency in terms of both costs and internal processes.

Conclusion

For insurance companies, the introduction of a modern and integrated 2FA solution is a great opportunity to achieve a high level of customer orientation and to enable simple interactions with customers. In addition to the acquisition of new customers and a modern market presence through this new technology, the internal profitability through higher flexibility and reduced administrative effort is a gained market advantage.