According to a study by the Service Desk Institute, over 80% of businesses are already using self-services – for example, to block accounts, reset forgotten passwords or register new customers. This comes as no surprise, because the benefits are crystal clear.
Helpdesks are often full to capacity with simple repetitive tasks – especially if they have to deal with large numbers of users. That's why user self-services will ease the pressure on your support staff, as well as slashing costs and cutting down user waiting times. Another advantage: Airlock can also handle central authentication solutions in environments with higher security requirements.
- Account registration
- Confirmation of service agreements
- Token registration
- Token migration
- Printing letters for registration and migration