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Support

Support Services

Exceptionally simple installation and operation are key features of Airlock Suite. But if you still need help – our support team will be glad to assist you at any time.

7x24 reachability

The Airlock support team can normally be reached between 8 am and 5 pm (standard service). For support enquiries outside of office hours, you can also take advantage of our premium support services.

Installation

Your software is installed by a local Airlock partner, with follow-through from the support team. This comprises error and logfile analyses, workarounds and assistance with operation.

Training and coaching

Customers can be trained as Airlock experts at the Airlock Academy. Courses for Airlock Security Engineers and Airlock Security Experts are offered in English and German.

Documentation

All technical data and changes are reported and recorded in an online ticketing system – so you are always updated on the latest processing status.

Techzone

The Techzone is the extensive community and support platform for our customers' IT security specialists.

Software subscription services

Our software engineers are working continuously to maintain and develop Airlock. Our service includes regular updates to make your day-to-day work easier. Our team constantly monitors security-related developments that affect Airlock and backend applications: these are reported in a Vulnerability Overview. If we find any relevant weak points, we immediately issue recommendations for action and hotfixes so that reliable protection for your IT environment is ensured at all times.

Free update of functionalities

New releases are notified via newsletters and you can obtain them from the Download area in the Techzone.

  • Major releases 
  • Minor releases 
  • Maintenance and stability releases
Vulnerability Monitoring

Constant risk monitoring and assessment by the Airlock security team. Weak points are reported in the Vulnerability Overview in our Techzone.

If Airlock is affected:

  • You will be notified via a newsletter
  • Immediate recommendations for action
  • Immediate hotfixing via supported releases. For more details, read the Release Lifecycle article.
Major releases supported for 12 months

Previous major releases are supported for 12 months after the new major release is issued. For more details, read the Release Lifecycle article.

Newsletter

Newsletters with security warnings, product information and updates.